Shipping Policy

Last Updated: August 2026

At The English Shoes, we are committed to delivering your order safely, securely, and on time. We currently offer delivery across Pakistan through trusted courier partners.

1. Delivery Coverage

We deliver orders across Pakistan, including major cities, towns, and areas covered by our courier partners.

2. Order Processing

Orders are normally processed and dispatched within 1–2 working days after order confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

During sales, Eid, new collection launches, or other promotional periods, processing may take slightly longer.

3. Delivery Time

Estimated delivery after dispatch:

• Major Cities: 2–4 working days
• Other Cities: 3–5 working days
• Remote Areas: 5–7 working days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control. Similar Pakistani footwear stores publish comparable delivery windows.

4. Shipping Charges

Free Shipping is available on qualifying orders as displayed on our website.

If shipping charges apply, the applicable amount will be shown at checkout before you place your order.

5. Cash on Delivery

We offer Cash on Delivery (COD) across eligible locations in Pakistan.

For COD orders, the full order amount must be paid to the courier representative at the time of delivery.

For order security, we may contact you by phone or WhatsApp to confirm your order before dispatch.

6. Order Tracking

Once your order has been dispatched, you will receive your tracking details via SMS, WhatsApp, or email, where applicable.

You can use the tracking number to follow your shipment through the courier's tracking system.

7. Incorrect Address or Failed Delivery

Please make sure your name, phone number, city, and complete delivery address are correct when placing your order.

If an order is returned because of an incorrect address, refusal to accept the parcel, or repeated failed delivery attempts, additional shipping charges may apply if you request the order to be shipped again.

8. Delays

Although we do our best to deliver orders within the estimated timeframe, delays may occasionally occur because of:

• Weather conditions
• Public holidays
• Courier operational issues
• Road closures or unforeseen circumstances
• High order volumes during sales or festive seasons

We appreciate your patience in such situations.

9. Damaged or Missing Items

If your parcel arrives damaged or an item appears to be missing, please contact us within 24 hours of delivery with your order number and clear photographs of the package and product.

We will review the matter and assist you according to our Return & Exchange Policy.

10. Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer support team.

The English Shoes
Pakistan
Email: [theenglishshoes325@gmail.com]

WhatsApp: 03497687464